PRIVACY NOTICE

Data privacy is of high importance for our website and therefore we have a policy setting out how your personal data will be processed and protected.

Who is the controller of your personal data?

Mr. Kermalis Konstantinos is the controller of your personal data under applicable law.

  • Address: 128 Skoufa street,
  • Petroupoli, Attica, Greece
  • General Electronic Commercial Registry (GEMI) No: 63623203000
  • Tax Reg. No: 023468650
  • Tel: +30 210 57 27 113
  • contact e-mail for personal data issues: info@taxiarxes-monastiriaka.gr

Where do we store your data?

Unless otherwise provided in this Privacy Notice, the data we collect from you is stored within the European Economic Area.

Your rights

Right to access:

You have the right to request information about the personal data we hold on you at any time. For this purpose, you can send us an e-mail to info@taxiarxes-monastiriaka.gr

Right to portability:

Whenever we process your personal data by automated means based on your consent or based on an agreement, you have the right to get a copy of your data on a structured, commonly used and machine readable format. You can also request to have your data transferred to a third person. This only includes the personal data you have submitted to us. In order to exercise the above right you can send us an e-mail at info@taxiarxes monastiriaka.gr

Right to rectification:

You have the right to request rectification of your personal data if the information is incorrect, including the right to have incomplete personal data completed. 

Right to erasure:

You have the right to ask for your personal data, which are processed by us, to be eased at any time, especially when:

  • Your personal data are no longer necessary in relation to the purposes for which they were collected or otherwise processed
  • The processing of your data is based on your consent and you withdraw that consent
  • In order to exercise the above right you can send us an e-mail at info@taxiarxes-monastiriaka.gr

Right to object: 

You have the right to object to the processing of your personal data which is based on legitimate interest of our website. In that case, we will not continue to process the personal data unless we can demonstrate compelling and legitimate grounds for the processing which overrides your interest and rights or to establish, exercise or defend legal rights. In order to exercise the above right you can send us an e-mail at info@taxiarxes-monastiriaka.gr

Right to object to direct marketing: 

You have the right to object to the processing of your personal data for direct marketing purposes. You can state your preference by following the instruction in each marketing e-mail

Right to restriction: 

You have the right to request the restriction of processing of your personal data. In order to exercise the above right you can send us an e-mail at info@taxiarxes-monastiriaka.gr

Right to complain with the competent data protection authority: 

If you consider our website to process your personal data in an incorrect way, you can contact us at info@taxiarxes-monastiriaka.gr or by phone at +30 210 210 57 27 113. You may also raise a complaint to the Hellenic Data Protection Authority or any other competent supervisory authority.

Updates to our Privacy Notice:

We may need to update our Privacy Notice. The latest version of the Privacy Notice is always available on our website.

ONLINE PURCHASE

Why do we use your personal data?

We will process your personal data to manage your purchase online by processing your orders and returns via our online services and send you notifications of the delivery status of your items. Your personal data is being used to identify you and to validate your legal age for shopping online and to confirm your address with external partners.

What types of personal data do we process?

We will process following categories of your personal data:

  • contact information, such as name and surname, address, e-mail address and telephone number,
  • payment method information (such as the payment method selected, the transaction date and the amount of payment)
  • order information

Who has access to your personal data?

Your personal data that is forwarded to third parties is only used to provide you with the services mentioned above. As a result, recipients of your personal data may be warehouses and co-operating courier companies and our accountants/tax consultants. In any case, only the data, which are necessary for the provision by each partner of the corresponding service for which the transmission is made, are forwarded. Some of these recipient companies may have an independent right or obligation to process your personal data. In this case they act themselves as controllers.

What is the legal basis for processing your personal data?

The processing of your personal data is necessary for us to fulfil the service of managing and delivering the order to you.

How long do we save your data?

We will keep your personal data for three years from your last purchase.

DIRECT MARKETING

Why do we use your personal data?

We will process your personal data to send you newsletters and marketing offers via e-mail and/or phone calls. In order to optimise your experience as a user, we will provide you with relevant information, recommended products, send you reminders of products left in your shopping bag and send you offers.

What types of personal data do we process?

We will process following categories of personal data: contact information, such as e-mail address and telephone number. If you keep an account, we will also process your personal data submitted in relation to the account such as: name, address, age, shopping history, wishlist

Who has access to your personal data?

Your personal data that is forwarded to third parties is only used to provide you with the services mentioned above. As a result, recipients of your personal data may be media agencies and technical suppliers for distribution of promotional messaging. We never pass on, sell or swap your personal data for marketing purposes to third parties.

What is the legal basis for processing your personal data?

The processing of your personal data is based on your consent or, in the case of the purchase of products, regarding the promotional e-mails that we send you, on our legitimate interest.

Right to withdraw your consent:

You have the right to withdraw your consent at any time by sending an e-mail to info@taxiarxes-monastiriaka.gr and the right to object to the use of your personal data for direct marketing purposes. When you do so, we won't be able to send you any further direct marketing offers or information based on your consent. You can opt out from direct marketing following the instruction in each marketing e-mail

How long do we save your data?

We will retain your personal data for direct marketing purposes until you withdraw your consent or opt out from the use of your personal data for direct marketing purposes.

CUSTOMER SERVICE

Why do we use your personal data?

We will process your personal data to manage queries, to handle complaints, enquiries, product return issues and technical support matters. We may also contact you if there is a problem with your order.

What types of personal data do we process?

We will process any data you provide to us, including the following categories: 

  • contact information such as name and surname, address, e-mail address and telephone number
  • payment information and payment history
  • order information
  • account information
  • all correspondence in the matter

Who has access to your personal data?

Your personal data is forwarded to third parties, such as courier companies, companies managing returns and/or warehouses, only to the extent necessary to provide you with the services mentioned above and for that purpose.

What is the legal basis for processing your personal data?

The processing of your personal data when you have made an order is based on a contract of sale between us, otherwise it is based on our legitimate interest.

How long do we keep your personal data?

We will keep your personal data for three years from the final settlement of the request, enquiry, complaint, query or other matter

FULFILMENT OF LEGAL OBLIGATIONS

Why do we use your personal data?

We will use your personal data to comply with obligations in laws (including tax – accounting obligations), court rulings and decisions from authorities.

What types of personal data do we process?

We will process following categories of personal data as an example:

  • order number
  • name and surname
  • postal address
  • transaction amount
  • transaction date

Who has access to your personal data?

We will share your personal data with our associates, who will assist us in fulfilling our obligations mentioned above, such as our accountants and our tax and legal advisers.

What is the legal basis for processing your personal data?

The above processing is necessary to fulfil our legal obligations.

How long do we keep your personal data?

We will keep your personal data for as long as required by applicable law to comply with our obligations mentioned above.

SAFETY of your personal data

We apply appropriate technical and organizational measures to protect the personal information we keep from unauthorized disclosure, use, conversion or destruction. Where appropriate, we use encryption and other technologies that can help safeguard the information you provide. We also ask our service providers to comply with all the necessary privacy and data protection requirements.

In particular, the data you submit to us is treated exclusively by specifically authorized personnel of the Company that is under our control, respectively, only upon our request. In order to conduct the processing, the Company selects individuals or third parties with corresponding professional qualifications that provide sufficient guarantees in terms of technical knowledge and personal integrity to ensure confidentiality. The Company, through its respective contractual commitments and its affiliates, shall take all necessary security measures to protect and ensure the confidentiality, privacy and integrity of personal data. In any case, their security in the platform environment is subject to reasons beyond its sphere of influence, as well as reasons resulting from technical or other weaknesses of the network that are not controlled by the Company, or reasons of force majeure.

What is more, you must not disclose the data/codes you have entered to open your account, which are personal and non-transferable. Our Company performs regular quality and security checks on the systems and algorithms it uses to correct the factors that lead to inaccuracies in the data.