Frequently asked questions

Through our website online 24 hours a day. The procedure is as follows:

Sign up to our online store and browse our products. Select the product of your choice and the quantities you need. Click on “ADD TO CART” button. Then, follow the payment procedure step by step.

The quoted prices include 6% VAT for books, 13% VAT for herbs and 24% VAT for other products.

You can choose between 4 payment methods:

1. Cash on delivery – You can pay cash upon delivery to the address you provide

2. Credit / debit card (Visa, Mastercard, American Express and DINERS)

  • in a secure online environment of Alpha Bank. Your transactions in our online store are protected by high-quality online security systems (SSL-256-bit and digital authentication by DigiCert), which guarantee a secure trading environment. We do not process your card details as your order is completed, i.e. payment of the products you have purchased from our online store, in a secure bank environment. Fill in all required fields (card number, expiration date, CCV) in all required fields of the form. Your card details are not saved, so for each purchase for which you wish to pay by credit/debit card in our online store, you will need to re-enter your card details. In case you choose to pay by credit/debit card you must be present when you receive your order with your credit/debit card and your ID document. 

You can make your purchases using a credit card with up to 12 interest-free instalments.

In particular:

  • From € 500.00 to € 650.00, up to 3 installments 
  • From € 650.01 to € 900.00, up to 4 installments 
  • From € 900.01 to € 1,150.00, up to 5 installments 
  • From € 1,150.01 to € 1,350.00, up to 6 installments 
  • From € 1,350.01 to € 1,600.00, up to 8 installments 
  • From € 1,600.01 to € 1,900.00, up to 10 installments 
  • From € 1,900.01 and more, up to 12 installments

3. PayPal using your credit card

4. Bank deposit













* Once the bank deposit is done, please send us the payment proof, your full name and the number of the order to Alternatively, you can notify us for your bank deposit by calling +30 210 57 27 113. 

There are no shipping costs for orders over € 60.00 and up to 4 kg weight within Attica.

There are shipping costs for the rest of Greece (mainland and islands) and for other countries. You can see the charges in detail at the bottom of this site in the SHIPPING METHODS link.

If the product you deliver is in perfect condition and you still does not satisfy you for any reason, you can return it (shipping costs are paid by the customer). Let us know by phone on +30 210 57 27 113 within four days after the date of delivery or by e-mail to

In order for the return to be accepted, the product must be in excellent condition and nothing must be missing from its packaging. The payment proof must be included in the package, too. The product is under your responsibility until we receive it, so please make sure that it is transported safely to avoid any damage and therefore non-acceptance of the return.

The address to return the product is: Skoufa Str. 128, Petroupoli, P.C. 132 31

The order is processed based on the availability of the products. Products that are available at our store are dispatched in 1-4 working days (for both Attica and mainland).

By becoming a member of our online store, your purchases will be easier and faster, as your details are automatically filled in on the order form (you can modify them whenever you wish). You will also be able to receive informative e-mails for new products, offers and newsletters.

If you have forgotten your password, please enter your email address so that your password can be resent.

You can contact us via e-mail to and by phone at +30 210 57 27 113.

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